Eidos has officially addressed that glitch in the Wii version of Tomb Raider: Underworld that prevented some gamers from finishing the game.

In a nutshell: "Sorry bout that."

We are aware of a bug which is present in the Nintendo Wii version of Tomb Raider: Underworld.

We would like to stress that this is an extremely infrequent bug, however on the rare occasion that it occurs; it affects the presence of a lever in the Thailand level of the game and prevents progress beyond this level.

Eidos sincerely apologies to anyone who has experienced this frustrating problem. The quality of our games is paramount to us and the Nintendo Wii version of Tomb Raider: Underworld went through three separate QA testing departments prior to release.

Regrettably anomalies such as this do occur occasionally in videogames despite the best efforts by publishers to avoid them. The good news is that it is not an unsolvable bug, so if you encounter it and it persists please visit www.eidosinteractive.co.uk/support/worldmap.html.

In case you were wondering, that link will send you to page of support numbers, though I can't imagine what support they can give other than the "solutions" they provided earlier. The sad thing is that this had to happen on the Wii version, where a patch is unlikely to be provided. A recall is also doubtful, considering Eidos' precarious financial position.